[Resolved]  Videocon D2H — Fraudulent and Unprofessional Service

Address:

Pune, Maharashtra

My Customer Id :[protected] Details: I had opted for 1 years Platinum HD pack starting on 05 Jan 2014. I has asked for temporary suspension from 5 Sep 2014 till 15 Nov 2014. On 16th my service was not activated so I had called customer care on 17th and asked to start my service, which was done promptly on 17th. When I had called for activation and deactivation of temporary suspension, both the time I was told that my service will be extended for the days I had opted for suspension. On 4th of Jan 2015, my subscription was stopped which ideally should have extended. I have been chasing with customer care since last 3 days, I have called about 8 times and every time I had to explain my issue. Each time I was told that my issue will get resolved. Today on 6th I was told that I had never opted for the temporary suspension which I am pretty much sure was suspended because I had called the cc on 17th Nov to get my connection active. I was asked to give the reference number for the suspension which I was never given in first place. Also during this last 3 days I was never given any reference number for my complaint until 5th Jan late in the evening when I was harsh about the service. I am really disappointed with the service been provided and more of the unprofessional response. I seriously doubt why I was told after 4 days that I had never opted for temporary suspension? I was planning to do a 1 years platinum HD recharge post end of my subscription, but with such experience I have changed my mind and will switch to another service provider. I would call your service as more of a Fraudulent service been provided.