Videocon D2H — harassment for customer id[protected]: videocon d2h | |
Complaint no: 63801391 and many more Customer id:[protected] Hi team, With heavy disatisfaction i am writing this email. I had been into deep trauma of mental harrasment by your customer care executive and engineering team. Here is the issue, From march 2nd, i am facing issue with my videocon d2h. With having all packages set and balance having more than 5000, i am constantly getting the error of e18-4, not sufficient balance. I tried calling your customer care executive (Luckily) it got connected and they did some work from backend but still the issue remained. Then complaint was raised and en engineer named shameen came to my place. He also did the same refresh (Account) but issue didn't got resolved. It's now near to a week i am not able to view any of the channels but my account balance is reducing. Icing on the cake was all my complaints were closed saying "package issue". When all my packages are active and having sufficient balance why the hell i am getting the issue and moreover the amount is reducing day by day even without watching the channels. Was this information helpful? | |
Videocon Industries customer support has been notified about the posted complaint. | |
2 Comments | |
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still the issue not resolved
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I am unable to view channels in videocon D2H, i have called 5 times to customer care but issue not resolved.
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
We tried to reach you but your number 9036655351 / 9164587886 was not contactable. We have sent a refresh command regarding your concern. If you still facing issue please share the screenshot of the error at [email protected]
Regards,
Team d2h