[Resolved]  Videocon D2H — ID 60270660 RAJ KUMAR JAIN MOB No. [protected] SERVICE CHARGES Rs.500 Misappropriated

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have already made a complaint for my D2H Connections at Noida sector 19 by work order no. 27951964 on 31/10/2014 After making two times telephone, two engineers came and rectified the antenna and TV started working. The engineer had not given any receipt and calculated total charges payable at Rs.500/- 150/- for visit charges and 350 for rectifying antenna for changing parts and part on my request has been given to me. He has duly collected the amount However my TV services had been suspended by Videocon on 2.11.2014 on the plea that service charges for engineer had not been paid by me. I contacted customer care and confirmed about my payment and while incident due to which they had started enquiry but for resuming services they wanted that I should first pay the charges of Rs. 150/- Thereafter after 20 minutes I got ring from your service centre who had confirmed that they had wrongly collected 500/- which included excess charges of part and they had also omitted to credit my account. They confirmed that the credit will be allowed within 5 minutes of the call. THE CREDIT HAD NOT BEEN ALLOWED SO FAR/ THE CUSTOMER CARE REPRESENTATIVE SUPERVISOR WHO HAD NOTED THE IRREGULARITIES AND MISAPPROPRIATION HAD ASSURED THAT WITHIN HALF AN HOUR HE WILL RESOLVE THE MATTER. HE IS SO CARELESS THAT HE HAD NOT CONFIRMED ME AFTER HALF AN HOUR AND REMINDED OF MY COMPLAINT. THIS IS HIGHEST NATURE OF CHEATING FOR WHICH I WILL FURTHER TAKE OTHER ACTION AND IN THE MEANTIME PLEASE TAKE NECESSARY ACTION, IF POSSIBLE.