[Resolved]  Videocon D2H — In efficient & irresponsible attitude in providing new d2h connection

Address:

Mumbai City, Maharashtra

The in charge Customer complaint division Vedeocon d2h Dear Sir, I, K.V.Ramamurthy, Chief Manager of Corporation Bank, Shivaji Park Mumbai branch had booked through your online booking for d2h connection on 19.10.2014 vide booking order no.27625088 with a hope of getting the connection immediately. I am sorry to inform that till now, no action has been taken from your company. We have contacted your customer care centre vide contact no.[protected] several times from 20.10.2014, no proper responses from the person who is attending the call. When I gave a complaint on 23.10.2014 for connection, I received a message that my complaint will be attended by Friday 24.10.2014. But, no engineer has attended my complaint. When I contacted once again on 23.10.2014 @ about 5.00 p.m. The attendant has informed that the engineer will attend today and your complaint will be resolved. But, no action. Today I received a call from Mr.Irshad, whose mob.[protected] had visited the flat @ about 4.00 p.m. and started installation work. AFter d work the said engineer has informed that I have brought the wrong modem instead of the actual modem which is to be installed. Hence he will be able to bring the another modem only on tomorrow (I.e., 26.10.2014) or Monday. Connection will be available to me only after that. Immediately we had contacted your company official Mr.Mayank (contact no.[protected], he also expressed his inability to get the connection today. Kindly let me why you people are playing with the consumers sentiments. Why consumer's complaint are not attending immediately. If you are unable to provide the service, why you have given an advertisement that the connection will be available in one day. Who is responsible for mental agony faced by me from the past 5 days. Where the consumer's faith stands on your company. I am totally fed up with your irresponsible attitude. Your early reply to all my queries is very much solicited. Yours faithfully Ramamurthy