Videocon D2H — NON RENEWAL OF SERVICE - SHOCKING CHEATING & SLOPPY CUSTOMER CARE

Address:

Kamrup Metropolitan, Assam

My customer ID is 96325869. With reference to my earlier complaint, of not receiving four months of Videocon D2H service that was offered at the time the time of my bi-annual subscription, I am sorry to say that the sloppy method with which VIDEOCON have tackled my complaint has left me flabbergasted. After my former complaint, I got a call from VIDEOCON executives who informed that my service will be renewed, and I will get half of the bonus service, which is 2 months instead of the 4 months which is legally due. Though I should never have agreed to this and should have demanded the full offer, I agreed, as I did not want to continue this dismal affair. I even got a message on my phone about the renewal and also on my Videocon service. I have valid copies of both this messages as proof. According to this messages I am supposed to be getting Videocon D2H till 27.07.2015. After just a day after service was restored, my service was again disconnected abruptly on 23.05.2015. Nobody from Videocon D2H team bothered to call or contact me to inform why I was again disconnected. After I made a few calls myself, I was curtly informed that the earlier decision has been 'revoked'!!! NO OTHER EXPLANATION WAS GIVEN INSPITE OF MY REPEATED QUESTIONS TO THE CUSTOMER CARE EXECUTIVE! I am shocked at the way VIDEOCON D2H is treating honest customers like me who had bought a full 2 years of subscription which came with the offer (given in print) of 4 months of "bonus" months. Add to that the shoddy way my complaint is being handled ! I don't think Videocon left me any option but to seek legal counsel.