[Resolved] Videocon D2H — Poor customer satisfaction feedback practice

diff_2013

from Pune, Maharashtra

Website:

www.videocond2h.com

When a videocon d2h engineer finishes his assigned task of any repairs, installation against a customer ticket, he informs the back end and back end sends an sms with deligh code to the customer’s mobile. D2h engineer asks for this number and generally customer is compliant to share it. The thing i this is only to be shared if you are satisfaction with the job done by the engineer.

This is a very poor customer feedback practice. It attempts to fool to customer in seeking a good feedback. The feedback should be more objective and should go to independent authority at a later time and not in presence of engineer!!

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May 11, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear Customer,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

Aug 26, 2016

Updated by diff_2013 The complaint is objective in nature and thus independent of customer ID. It's about the process that needs a correction. I have nothing specific or personal about this concern raised. It's left to Videocon to review and decide the suitable actions!