[Resolved] Videocon D2H — Poor service and irresponsible behaviour | |||||
Hello there, I need to raise a complaint against videocon d2h service provider Customer ID: 90024164 Within a month I've changed four Set Top Boxes(STBs) because each of those STBs was damaged. Numerous time I have lodged my complaints to customer care but they failed to provide any permanent solution. I also contacted to Jignesh Dabhi( Team leader), Amit Sonawane( Senior supervisor) and Sumit Singh( Senior Supervisor) to rectify this problem, but they also failed to give any assurance. In all this process I paid Rs.425, yet they provided me damaged STBs and nobody is taking responsibility for the poor quality STBs delivered to me. All I want that if I'm paying them I must receive a good service. Also, they must stop frauding the consumers by providing damaged STBs instead of fully functioned one. Regards Vishal Verma Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Oct 29, 2015 Videocon Industries Customer Care's response Dear Vishal, We have forwarded your issue to our concerned department and will get it resolved at the earliest. Warm Regrads, Videocon D2H | |||||
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+91 97 8189 7818
+91 91 1569 1156
Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
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We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.
Warm Regards,
Videocon D2H