Videocon D2H — Regarding Refuding o[censored]nsuccessful recharge..

Address:	Khordha, Odisha
Website:	www.videocond2h.com/wsc/wsc/my_recharge.aspx

Dear Sir/Madam, I am subrattam kandi having customer id number[protected]. Recharged amount Rs-300/- through net baking at videocon website on 16th Sep 2015. At the time of payment the transaction conformation was not displayed due to server problem and the amount is debited from my account. The amount also not reflected in my videocon d2h account. After complain the customer executive suggest to wait for 36 hours it will reflect. After that when nothing happens I again contact to customer care d2h. And log a complaint having ID[protected] on 19th Sep 2015. And they will inform the recharge is unsuccessful and the money will refund within 7 working days. After 7 working day when nothing happens then on 29th Sep again contacted to customer executives and they again registered a complaint (ID[protected]. And the resolve time will be 30th Sep. but when there is no progress again I call to customer executive but they asking for transaction id. If I not give they will not refund my money. I dint receive any transaction id during recharge due to their server problem. They are playing with me to refund. I am very disappointed and harassed by customer executives Videocon d2h. Sir please suggests me to get my money back and they should not cheat other customers again.