Videocon D2H — Regarding Refund of my D2H Recharge

Address:

Katihar, Bihar

Hi. This complain is regarding a refund of ₹ 4620 which i asked from Videocon D2H. This is because i did a second recharge worth Rs. 3540 after they refused to accept any recharge of ₹ 4620 exists for my account. They finally accepted a recharge worth ₹ 4620 was done on dated 23/02/2015. It is a matter of surprise, distrust and shame that despite communicating to their team time and again there was no refund of ₹ 4620 to my account. They are simply communicating me the same point “as per our system info, the amount has been credited” Below are couple of points that i would like to state- 1) First of all, Videocon D2H Team simply denied on dated 14/02/2015 that any such recharge (worth ₹ 4620 ) to my account exists. It was my repeated follow ups with a lots of screen shots, proofs because of which they finally accepted stating recharge was made on some different date i.e on 23/02/2015. 2) It was my bank reference ID which at the end worked and they were even least bothered to call me up and update the same, a weird customer responsiveness. 3) Till date in this follow up process, my bank was right and i trust them more than them. 4) I have sent screenshot of my bank account and balance for their reference, requesting them to go through the same. However, they hardly took the same into consideration. Because of their irresponsible behaviour, i am planning to discontinue their service. I have wasted huge time and money in this follow up process. I would be dissatisfied even if i get my recharge amount back. Following up with them is pain and frustration. Shaswat [protected]@rocketmail.com [protected]