[Resolved]  Videocon D2H — Remote Not Working- Customer ID[protected]

Address:

Faridabad, Haryana

My Customer ID is : 88148619 This is to complain against painful service standard and forgery by Videocon D2H service people and having no service standards to retain a customer. I bought an HD connection last year in Aug 13, within 2-3 days the remote was not working and had complained for it, the engineer who visited said this problem is with all remote of loosing connection due to battery and nothing new. Thus he inserted a pc of paper and said it will work now. I even told him that this is new- y dont u replace it- he said we can't as we don't have remotes available. Same was confirmed by his agency manager. During all these period over past one yr, I ve faced this problem again and again but due to my tight schedule i ignored. On my recent Complain when it become worse I am surprised to know that its mentioned in customer care record that that engineer replaced my remote with a new one. Which is a clear cut forgery - @ 1 st 2nd- On my complains to n number of customer care executives over last 7 days- and painful discussion again n again- they say I have to pay for remote now. Y should I when it was not replaced in warranty and false report was generated y should i do it now??? 3rd- ON such forgery and immense pain- now I m no more interested in services. I want to take a hit of 1500 of dissolving the connection but will not pay for 325 rs for remote. For this also it has become a pain and humiliation for discussion with the customer care department. Pls suggest what to do in this case. Regards Himanshu Ranjan Ph- [protected]