Videocon D2H — Stopping extra days services in one year package

Address:

Gautam Buddh Nagar, Uttar Pradesh

Customer ID[protected] Recharged on 3/7/2014 for 1 year and paid 2760/-. I was told that I will get 40 days extra. But now the services are stopped w.e.f.19/7/2015. Why?
One of your service engr visited us in Feb'15. I paid him accordingly as I was directed on phone by your company representative. Your service engr also told me to pay for STB insurance that I also paid. (I don't remember the amount exactly.) But he did not deposit the collected amount at your office and you have adjusted it from my D2H recharge amount. Where am I defaulter?
Please look into the matter and resume my services.