[Resolved] Videocon D2H — Videocon D2H and Videocon satellite LCD TV non functional

gowdarag

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi team, My initial posted on 1st October 2014 is still not resloved. I own a Videocon Satellite LCD TV and an inbuilt D2H box. TV does not turn on after the Power reset command suggested by Customer care rep (might be a co incidnence). So far only telephonic conversation and no engg has visited house to diagnose the issue. Bangalore service center ( RT nagar ) branch has told me to wait for smps board to be shipped ( Not sure how did they diagnose) this issue. Please feel free to pay a visit and have a look at the TV . Its been close to 20 days. Expecting a speedy service to repair TV and restore D2H connection. Contact me at the earliest. Customer id: 39832490 Complaint number[protected] Regards, Raghu

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Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2014

Videocon Industries Customer Care's response Dear Raghu,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Verified Support

Oct 28, 2014

Videocon Industries Customer Care's response Dear Raghu,

We understand that our representatives have got in touch with you and have resolved your issue by replacing the PCB.
We have also taken a note on your confirmation that, your product is working fine.
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team