[Resolved] Videocon D2H — videocon d2h installation issue (no response from videocon)

Sudhansuss

from Bengaluru, Karnataka

Address:

560100

I am using a Videocon d2h with Customer ID :[protected].
On first week of April I raised a relocation request to Videocon d2h and as a part of service the de-install the d2h completed on 07 April 2019 from Pune.

I had provided my new address details to Videocon d2h team where the new installation was suppose to be done. On April 19, same re-installation request raised again to expedite the installation process with Complaint No.[protected]. with a commitment that the issue will be resolved by April 20, 11:47.

On April 20, same re-installation request raised again with Complaint No.[protected]. with a commitment that the issue will be resolved by April 21, 10:10 AM.

On April 21, same re-installation request raised again with Complaint No.[protected]. with a commitment that the issue will be resolved by April 21, 06:23 PM.

No action from Engineering team and D2h team Noticed.

On 22 April again raised a complain but the customer care supervisor dropping off the call knowingly . After 3 hrs of trying on of the supervisor responded that a new complain need to register to installation the d2h.

I am surprise that after paying the relocation service charge i was expecting a better service from Videocon d2h team, but the team is behaving in a pure unprofessional way and asking me to raise a complaint every time.

Please help to resolve this issue. ( Only way left for me is your action )

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May 22, 2019

Complaint marked as Resolved

After 100 call and escalations they finally installed the D2h but debited my account twice. Basically they create 1 problem after resolving another.

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sudhansu,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Sudhansuss's [Complaint's author] reply, Apr 27, 2019

Do you really think to take more time to respond on this . I doubt on the policies of your organisation. Well, please resolve it asap and please ask the team to install the D2h by tomorrow. Otherwise no need to install the same .
I feel shame to be a videocon D2h customer on this regard.

Sudhansuss's [Complaint's author] reply, Apr 30, 2019

It’s very unfortunate and shameful to update the reply again and again but no response from videocon.

Please confirm if you can do something on this request or not.

Hello TRAI team,

I need your help on this please.
Team videocon is sleeping 24*7

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sudhansu,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Sudhansuss's [Complaint's author] reply, Apr 27, 2019

The response from local engineer team is not quite good. Please guide your engineering team to respond like a professional people . Failing of any kind of response on this reply will drag you to further legal action and I ll be tweet the same thing by 4 pm if not resolved.

Sudhansuss's [Complaint's author] reply, Apr 27, 2019

Please contact on 7276283933

Sudhansuss's [Complaint's author] reply, Apr 30, 2019

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sudhansu,

Our team has tried to contact you on the number [protected] but unable to reach you. Furthermore, we would request you to share your alternate contact number at [protected]@d2h.com along with the feasible timings, so that the needful can be done.

Thanks & regards