Videocon D2H — Videocon D2h Service, Process

Address:

Bangalore, Karnataka

Serious issues with videocon d2h executives. Hi Officer, This is Naveen. I hold a videocon d2h connection with Customer Id: 93724586. I have raised a complaint on 5May for relocation. An executive have come and collected 400 after completing his job. Post that there were some voice issues after the installations. Hence I raised complaints. Enggs came and changed the set up box and demanded 400 again. When I called the customer care, they said not to give anything. And the enggs come downt o 150 Rs. I didnt pay anything to them. Not sure on what happened. The setup box was restarting every now and then. Then I raised another complaint and engg came and changed the setup box again and asked for RS.150, then only my connection will be active. When I checked with customer care executives, they said its not required to pay any amount till 6months and not to give any amount. They were two engg who visited the house and their behavior is not at all good when they visited the house. I can pay 150 and get the work done, but, what if, if the work done is good enough for further 6months-1year time frame. Every month I can't pay these charges. Till date the connection is not working. The setup box number & the number that is present at your offices is not same. I have called your customer care executives to complete this work asap. But, came to know the tickets raised are been closed by engineers, without even visiting the houses. Eg: There was one complaint, regarding the misbehavior of the engineer: I came to know that he closed it, telling that, he asked apologies. But I never got any call from anyone. With one of the Supervisor : Akram's guidance, I raised a work order to close the connection, so that, atleast the backend team will call to find out the reasons. The complaint is been closed, the status seems as, they called and I am not interested to continue itseems. But no one has called me in this regards. Its a financial loss for us. Losing everyday money on calls, on d2h unused services daily + on top of that, misbehavior of the illeterate, unprofessional engineers. I have all the complaints and work order numbers listed below: 32701606 [protected] [protected] [protected] [protected] 32607952 32575991 [protected] 32554501 [protected] 32569238 Could you please have a look and do the needful, before I go to consumer court or public forums to escalate on this issue.