Videocon D2H — worst customer response

Address:Chennai, Tamil Nadu

My videocon d2h id is 82925554.Im highly disappointed with the customer service employee of Videocon d2h .they just cut the call when I compliant about my request to remove my sports mega pack a month before, but they didn't removed it .when I called and asked the reason for not removing it .they behave with anger and talking harshly .what wrong in asking them the reason for not removing add on yet after I sent request to remove ? Why such unmatured people are in customer service ?
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    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
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