Videocon D2H — Worst product & service

Customer ID[protected] Rahman Ahmad 2 days back I complained about my DTH remote that it has stopped working. Customer care confirmed that issue will be attended within 24 hrs I waited for 24 hrs but there was no response from your end. Again i called back to customer care again they said issue will be attended by some other engineer within 24 hrs. After 24 hrs I called customer care again they said it will be attended in next 8 hrs. This is the 3rd issue i have faced in last 6 months. This is 2nd time my remote is not working. Most of the time channels stop working and every time i have to restart the box. The worst product, service and customer care i have ever seen. I have never seen a remote which costs Rs. 325 +(they are asking engineer visit charge) even TV remote is available in Rs.100. I need my recharge to be extended for the period your customer care and engineer has wasted. More than 48 hrs and again they have asked for 8 hrs in the evening which means its going to waste another day. Please extend my recharge for 3 days and ensure that you take your box n all back and refund my money. Since i am not happy with your service, product and customer care i need my money to be refunded. I will approach to some other DTH service provider. Otherwise I will be taking this matter to consumer court.