Videocon D2H — Worst service, worst customer care, cheaters

Address:

Visakhapatnam, Andhra Pradesh

Customer ID[protected] 1. The response of the set top box and remote not good and I had called the customer care regarding the same and the answer I get from the executive is that HD boxes have that software issue and the supervisor tells that it might be due to bad weather. 2. I recharged with Rs. 410, and I get a message quote ' Dear customer, your d2h recharge amount for 1 month subscription is Rs. 541 where as recharge received on 9-July-14 for customer ID[protected] is Rs. 410'. I called the customer care and I had arguments with them and they would just disconnect the call or say that they would connect to the floor manager and I don't get any response. After trying many times I get to talk to a mindless supervisor who responded saying that our executive would have informed you that the basic package is of Rs. 541 and any recharge below Rs. 541 is not acceptable unless I inform them before hand that I'm going for a lower package. I responded saying that nowhere did I have an agreement saying that the basic package is Rs. 541 nor was I told by the executive that I need to call customer care telling them to allow me to recharge with lesser value as I bought the connection with their agent and that it is my right to go for any recharge. The response I get from the supervisor is that I need to resolve the issue with the agent/distributor and the call is disconnected immediately. This is unfair and rude of them. 3. My next question is why a toll free no is not provided to contact the customer care executive and instead we are charged for the call. That sends a message that videocon is cheating customers. I would like to know if toll free no is mandatory or not?