Vikram University — Eligibility certificate payment for b ed.

Honorable Sir/ Ma'am,
I enrolled for B.Ed. in Acharya Rajendra Suri Shiksha Mahavidhyalaya, Mandsaur (M.P.) under Vikram University, Ujjain (M.P.). I have completed my post graduation from Rajmata vijayaraje Scindia krishi vishwavidyalaya (R.V.S.V.V.), Gwalior (M.P.).my last degree completed from same state university where I am appearing for B.Ed. while applying for enrollment through mponline i was also asked to apply for eligibility certificate. Where I had paid rs 4040 only for eligibility. Then found that other students from same criteria background not asked for same. I approached mponline helpdesk twice for resolving or refunding and I also tried to contact university through the contact numbers given on website but none of these approachable. Mponline helpdesk asked me to contact department but not specified which department as well as no contact was reachable .
"I want to know why rs 4040 charged only on me" If it has to be charged then what is reason for this, why it is charged to students.
" I also want to get helped either by resolving or refunding from university"
This would be very kind of you could help me out of this.
I will be very obliged, THANKS