VIP — no proper service done on aristocrat pull-man and rude behavior

Address:	Hyderabad, Telangana
Website:	www.vipbags.com

Hi, good evening. My name is chandrashekar s from hyderabad. I had purchased a vip (Aristocrat pull-man bag) on 26-sep-2018 and since then had to take it for fixing the handle 3 times already.

As again i had the same issue and called the showroom at somajiguda, hyderabad where we had given to fix the handle, we were told that the shop is closed and had to call the store/ shop at parklane (Patny, hyderabad).

The person when called was rude and he said that i could drop the bag next monday and may be pick it up after 4-5 days and didn't want to listen to my complaint properly also.

That said, i am really fed up with the kind of service that has been done on the bag. Even after 3 times it is the same problem, which i feel is a problem with the person who is doing the service and does vip expect me to keep fixing the same thing again and again for the next 5 years till i run out of the warranty?

Also, the moment i take it to the airport it gets broken and i had to struggle each time to get it back home on my return, which is really sad to note. I purchased this bag because of vip brand and now i feel that i made a big blunder of purchasing a bag from vip.

As soon as vip industries i guess got the bag amount from me (When i purchased it), i think your company is not worried about the after sales service and then why do you have to cheat me by stating that there is a 5 years warranty on the bag and also, was told that if this happens more than 1-2 times, the bag would be replaced, which has never happened but over and above the person from parklane stores talked in a rude way.

It is so sad that vip seems to only chase money and wanted to ill-treat and provide very poor service to the customers as the company seems to feel that they have got the brand name spread across india.

I not only wanted some action against this person to be taken (As he didn't even tell me his name) but also i wanted the bag to be replaced as i cannot keep fixing the bag every 2-3 months.