Vip Shaadi — poor service/ no service after paying for 6 month subscription | |||
Vip shaadi sales person sold subscription on the promise of delivery quality. It has been terrible experience so far. Multiple agents got assigned to my account, but none paid attention to filter criteria i had provided. Moreover these agents went on vacation without notifying me. I had to follow up with these agents despite paying lot of money in subscription. I escalated many times, but neither supervisor nor manager addressed my concerns. For the last 20 days, no one is providing me any service. Manager called me 14 days back and promised to call me back with plan to address my concerns. No one has showed any courtesy so far. It seems vip shaadi management has disappeared all of sudden. As per vip shaadi sla confirmed by sales person, supervisor and manager, they are required to call customer withinb 24-48 hours. Not even once they met that sla. Now they have crossed all the limits. Last call i had was on 28th december. I am still waiting for vip management to call me. Piece of advice to customers: Vip shaadi is fraud Was this information helpful? | |||
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