Vishal Mega Mart — complaint regarding defected jean sold to loyal customer of vishal mega mart chota shimal-171002

Address:

Shimla, Himachal Pradesh

Respected sir, I Bharati Kumari r/o chota shimla, himachal pradesh- 171002 is loyal and permanent customer of the vishal mega mart of chota shimla and sanjauli himachal pradesh -171002 since last three years. I bought everything from the vishal. I am entirely depend on the vishal for the my daily needs. You can check the purchases which I have done from the vishal on my Mobile No. [protected]. Now matter is that on the dated 20 may 2015 I purchased a jean from the vishal mega mart chota shimla on the bill no.[protected] for my husband. When my husband tries the jean at home he found that the jeep of the brand new jean sold by the vishal chota shimla is broken. I suspicious about the jeans is brand new because it is impossible that the jeep of the brand new jean is defected. Because every company take double check on quality of their product. when we go to exchange the same jean they refused to exchange the same saying that you intentionally damaged the jeep of the jean. Being a loyal and permanent customer of the vishal mega mart the the words used by the managerial staff is defamation against my character. They keep the jean saying that we give you the jean after repair. It is a joke that the brand new jean will be need to repair. As you know that the shimla is a big city their is enough outlet of national and multinational brands. But we prefer the vishal mega mart for the our shopping needs. In this era of the online shopping we and you both aware about the return and exchange policy of the companies. And we both aware about the customer right against the selling of the defected goods. So it is a request to you that kindly check the error make by the worker of the vishal mega mart chota shimla-171002 and take necessary action to correct the error. Thanks Bharti Kumari, MO. NO [protected], e mail-kkimp.[protected]@gmail.com