[Resolved]  Vishal Mega Mart — Found breakage in tiffin box & didn't got exchanged

Address:

Udaipur, Rajasthan

Dear Sir/Madam, I purchased a Tiffin box worth Rs. 309 from your Udaipur (Rajasthan) store vide bill no. 022 /[protected] dated 23-Nov-13. When I opened the box at home, what i found is one box cover is broken & I reached at vishal store for replacement. But, the security guard told me that since you don't have the box of the item (having bar code), we cannot exchange it even though i was having bill & debit card details with me. It was very rude behavior with me. I used to purchase many items through Vishal store & it is very trusted brand & such response will resist me for future buying. I argue many things but the guard didn't allow me to explain anything. I can’t explain how rude it was. At the day of buying, We throw the cover box in dustbin near vishal store itself as we purchased many items & we didn't have enough space in our vehicle & i found the item faulty after 2 days. That was the case. Please help me to get exchanged my item. The same incident was happened with me at V mart but there i got exchanged my item without any arguments. Waiting for your earliest response. Thanks. Kamal Prajapati Mob: [protected]