Vishal Mega Mart — Harassment by security guards

Address:

Paltan Bazaar, Guwahati

On 10 January, 2024 at around 2 p.m. after I've done my shopping I was about to leave the mall. Then the security guard stopped me and I showed him the bill which I thought was normal but after that he inappropriately started to check all my personal stuffs without my consent which a security guard doesn't have the right to. Then he started to accuse me of shoplifting my school notebook where my name was already written in the notebook also their mall doesn't even have or sell that kind of notebook. After that he accused me of shoplifting two Rs. 10 worth yellow marie light biscuits which I bought yesterday from another store and was already there in my bag also their mall didn't even have those biscuits at that time. Their security guard even called someone to check if they have that kind of stuffs in your mall but found that the items they were accusing me of shoplifting were not even there at their store at that time. They were so happy to go through my personal stuffs and accuse me of doing something that I never did. When their security guards found out that their mall doesn't even have those items that I was accused of shoplifting, they did nothing. They didn't even apologize for traumatizing me throughout the whole time. Instead they just walked away as if nothing happened. When people make mistakes they apologize which their security guards never did to me. Now, this incident has traumatized me so much that I'm having trust issues to shop again. Security guards are meant for security purpose not for traumatizing the people by accusing of doing something they didn't do in the first place. Before entering the store the security guards already tie down the chains. Also there are CCTVs already in their store and I even asked their security guards to show me that because a shop doesn't have the right to falsely accuse someone of shoplifting without any proof that too by security guards but I was denied. Their security guards were accusing me of shoplifting those biscuits which their store didn't have in the first place that too Rs. 10 in price. Also a store cannot stop a person before leaving and accuse someone of shoplifting an item just because that item isn't bought from that store and that is not even legal and I know my rights. Their security guard even threatened me to throw me out of the store when I confronted him for falsely accusing me of shoplifting. I deserved an apology from their store for all the harassment I received from their security guards but instead I only got trauma. I went to the mall to shop not to be traumatized to the fact that I've developed serious trust issues now to shop in my life again. Imagine if it happened to you or any of your family members. What would you have done? Would you be happy about that? Obviously not. If this how the security guards treat the female customers who shop alone at malls then that's really scary. Seriously this is how the security guards treat girls and the younger generation. Everyone was shocked when I told about them my traumatizing experience and the fact that I didn't even receive an apology for false accusation is even more scary and shocking. Please take this issue seriously before facing the consequences of this inhumane situation. I deserve a public apology for the false allegations that the security guards of Vishal Mega Mart made against me.