Vishal Mega Mart — Refuse to exchange fused Cfl within warranty

Sir, I am Devesh Gupta from Barabanki, U.P. I had purchased a Eveready CFL with our mothely household items on dated 13/07/2014 thru bill no.[protected] (mentioned on Cfl as. VMM-BBK 809*0154 DT.13/07/14). This CFL was fused on march'15. I went to vishal mega mart barabanki and present this cfl on helpdesk/reception counter in front of entrance of shop. TThe security guard recognised tthe signature and handwriting written on CFL body. After this process they start to convince me that this reciept is not in his computer system so we can't exchange this damage CFL. I told him that systems are yours, your employee has entered this reciept in system and your your security personal has written billing details on the body of CFL and if they are not matching then what is my (CUSTOMER's) fault. They were start to try to prove that this purchase was not done from vishal mega mart. In open market, shopkeeper is easily exchangethe damage CFL after veryfy the date of purchase and his signature. The same procedure should be follow here also. If guard is recognising his signature and handwriting then nothing else is required in this matte. it means these people has intention to not to exchange the item and to irritate the customers. This is not only the matter for some rupers, this is the matter of consumer's right. Being a reporter and bureau chief of a reputed Hindi daiy news paper, I am aware of my rights.. Request you to please do the needful for the same. Thanking you. Devesh Gupta Barabanki Mobile no#[protected]