Comments
Dear Sir, I had purchased a 3 burner tandem gas stove (services no T3E1705759, model no TGT252825, Item no [protected]/7321/) on 16 October 2017. Two gas control nobs are causing problems and the middle burner's nob was ejected on 11 November 2017. I lodged a complaint at [protected]@vishalwholesale.co.in on 12 November 2017. On 14 November 2017 I received a mail stating that the tickrt/complaint was closed as the item was under manufacturer's warranty and I was advised to contact the customer service [protected] which I did on 24 November 2017 at around 2 PM. I was told by the customer service that the complaint will be addressed within 48 hours but till now neither anyone contacted me nor the complaint had been addressed . As the time of 48 hours is about to finish without any action, I would like to share my bad experience with Vishal Mega Mart to you and most likely to my social media friends too. Poor after sale service by vishal mega mart.
B C KANDPAL
Haldwani (Nainital)
Mob [protected]
B C KANDPAL
Haldwani (Nainital)
Mob [protected]
bckandpal's reply, Nov 17, 2017
Once again I contacted the customerservice but all in vain. Inspite of assurance no technician visited my home. The gas stove is still lying defective. VERY BAD AFTER SALES SERVICE.
Very bad after sales service.
bckandpal's reply, Nov 20, 2017
What next -
As no action has been taken either by Vishal Mega mart or the manufacturer,
Should I file the case in the consumer court for -
1. Supplying sub standard gas stove which is hazardous to human life being an important part of households .
2. Not addressing the customer complaints in time.
As no action has been taken either by Vishal Mega mart or the manufacturer,
Should I file the case in the consumer court for -
1. Supplying sub standard gas stove which is hazardous to human life being an important part of households .
2. Not addressing the customer complaints in time.
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+91 11 3001 7604
Plot No 184, Platinum Tower, 5th Floor, Udyog Vihar, Phase I, Gurgaon, Haryana, India - 122016
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Please accept our sincere apology for inconvenience caused to you during your recent visit at our store.
We would request you to please share your contact details at [protected]@vishalwholesale.co.in. So, that concern department may get in touch with you in this matter.
Thanks and Regards
Vishal Mega Mart - Customer Support
[protected]@vishalwholesale.co.in
[protected]