| Address: | Pune, Maharashtra, 411007 |
I one of very old customer of Vison express, Pune.
on Sept 09, 2016, I purchased half rimmeed wired frame with lens from Aundh store.
Because of defective frame, the lens kept popping out of the frame repeatedly
Infact in past 3 month 4 times the frames were given to repair to fit the lenses.
Every time i pointed about the defective frame and requested for replacement.
last time too they the lens were again adjusted to the frame and during my travel abroad, one of the lens fell off.
After I reached back I met the store manager who subsequently escalated the issue to Mt.Varun Dheer, Operational Manager who offered me to replace the single lens with 25 % discount on the price of lens.
Iam shocked and peeved to know that instead of replacing the lens, I have been asked to pay the cost for lens with discount without considering the fact that the lens was lost due to faulty frame.
Iam surprised that a loyal customer of Vision Express is been given such treatment ...
Better sense should prevail soon and ensure that my request for replacing the lens without extra cost should be considered.
Regards
Anil Amireddy
AUndh
Pune Was this information helpful? | 
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