Vision Express — No proper product or Service

Address:	500080
Website:	www.visionexpress.in

Team,

I have buyed Vision express spectacles in September 2015 in Gandhi Nagar store, Hyderabad, with the cost of 4, 000 rupees. Later within 7 months, the rimless frame was broken and gave for repair in Ashok nagar store, Chennai.

The spectacles i submitted was clean and no scratches on the lense. The lenses costs around 2, 500 which is scratch proof. After repair, the lenses were scratched and I asked for replacement.

Now Chennai team and Hyderabad team are not even responding and talking carelessly with customers.

Now the lenses cost is around 2800 and they are asking me to pay 300 for replacement.

My question is, if the frame was damaged from my end, i can bear any cost. I wouldn't come to your store again if the frames are not broken. Since the scratches were due to your employee, why should I bear the cost.

Gandhi nagar people are telling that the Chennai team is not at all responding. Now I dont know who ever bears, I need my spectacles back with same condition.

I need Operation manager Shiva Kumar and City Head to contact me immediately. Store manager are threatening me on phone call.