I purchased a complete pair of spectacle (Progressive lens) worth rs.12000 from reliance vision express (Hyderabad - chandanagar branch) in nov 2019. Within 2 months the right side glass came out and i immediately contacted the outlet and went and handed over the spectacle to them. They assured me that they would fix it immediately and delivered the spec within 2 days. Again within a week"s time the right side glass came out. I once again contacted the store manager and asked for a refund but he denied and assured that he will replace the frame this time. They delivered the frame the next day but this time in the new frame the nostril had a sharp plastic bulge which does not allow me to put my spectacle. After spending rs 12000 for a pair of spectacle and receiving this quality from vision express is completely unacceptable.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Vision Express customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment