Vistara — Charges

Address: Tickets to India head office in London oprate from jalalandar india

Pardeep Kumar
Email: p.p.[protected]@btinternet.com
Mobile: [protected]
Dear Sir/Madam,
I booked 3 (return) tickets from London to New Delhi from Tickets to India – through Har Simran Kaur – for the Vistara Airline from 7th of January to 21st of January 2022.
This is my booking reference EBP: 663596, and reference PNR: L8CPQW.
As the 7th of January was drawing closer, at the end of December 2021, the government started to impose strict Coronavirus restrictions, including the seven days of quarantine on all arrivals from UK. As we were traveling for fourteen days, I decided to postpone my trip until April in the hope of restrictions getting eased in both the countries by then.
On 16th dec I phoned Tickets to India and spoke to Har Simran Kaur and told her that I want to change my travel dates to April. She told me that the Vistara airlines flight booking is not open yet, and to wait until 2nd Jan 2022.
I rang the Vistara office based in London on 3rd January and was advised by the customer service to get an open ticket, so that when the booking is open, I can book my tickets, but I must travel by June 2022. Also, I was told to pay an admin fee. I rang Tickets to India in India, spoke with Sukhdeep Khinda, told him that I spoke to Vistara airways, and they advised me to change my booking to an open ticket, so that when the booking is open for April, I can book my flight. Mr. Khinda charged me £75.00 for 1 ticket to be changed into an open ticket – altogether, an amount of £225.00, which I did pay and, have the receipts saved with me.
Then I rang Tickets to India on 26th January, they told me that the flights for an April booking is open and to give them my dates for travel. I gave them my new travel dates – 17th April to 6th May 2022. Then Mr. Khinda tells me that there is another charge of £90 for one ticket. I told Mr. Khinda that I will ring the following day for the booking. So, on 27th January, I rang the Vistara office in London where a lady took all the details as well as the PNR number on my booking. She also told me that there is no recharge on my bookings, and that the Vistara airline sent an email to all the travel agents that all the bookings prior to 31st March 2022 to only be charge an admin fee of $15 USD. However, she explained to me that my tickets do not contain any of the charges I paid, and was told to pay further. So, I rang Sukhdeep Khinda and told him I spoke to Vistara airline where I was told that Tickets to India should have received an email from Vistara, meaning I should not be charged for my booking an additional £90 per ticket. Mr. Sukhdeep Khinda said they have not received any such email from Vistara airline.
Then I rang Vistara office in London again, explained to them that Tickets to India have not received the email as related by Mr. Khinda. Customer Service from Vistara told me they put the note in my tickets and to ask Ticket to India to re-open the booking/ticket. However, Mr. Khinda said there is no note in my tickets, so I must pay £271.41 (for 3 tickets). He inputted a note in my tickets for the charge of £90 for each ticket.
On 28th January, I rang Tickets to India, where I spoke with Daljit, and told him that he can reopen my booking because Vistara Customer Service wrote a note about the charges of the reissuing of my booking. He told me Mr. Khinda gave me a charge of £90 for each person, so I must pay that no matter what. Furthermore, he also said that there is no confirmation from Vistara airline on my booking, so if I delay my booking, the price will increase. I was not happy with the numerous calls I had to make for months, and the entire situation in general, but had to pay them the charges.
To summarise the issue, I paid and booked flights for £1683.09. To get open tickets, I paid an additional £225. Nonetheless, I had to change the flight dates so had to pay a further £271.41.
I want Vistara airline to investigate this matter please.

Thank you,
Pardeep Kumar.