Vistara — Luggage Damage and Tampering Issue | No Support

Address:

Kolkata

Hello,
Dr.Avijit this side.
My registered Vistara Account Mobile : [protected]
PNR : NAZXJ4

I am writing this email to you regarding unprofessional behavior of your airport staff Ms.Beautrice Priya Gomes and for my baggage damage issue.
I have received the damage and tampered baggage in Kolkata Airport from Vistara Belt on 3rd June. Immediately reported the same to your Airport staff but she behaved and badmouthed that time, and even said me to report anywhere, no one can ruin anything herself when I asked for my trolley replacement. She forced me to accept ₹1000 compensation against this issue, but combination lock of my trolley has been tampered, it was not unlocking and as well chain came broken at the belt, baggage arrive completely open condition, inside my baggage few expensive items are missing as well. I am bringing this to your attention and as well seeking for damage compensation or replacement of my baggage. Immediately work on it and take an action against Ms.Beautrice as well for her unprofessional behavior and as well provide me the trolley replacement and compensation against missing items from my baggage. Else I will be forwarding the concern to the DGCA and Consumer Forum, you have only 24 hours time to act on it.