Viveks Home Serve — Ac issue | |||||
Dear sir/madam I am saravanan from kolathur, chennai. I have bought daikin split ac (1.5 ton) in viveks (Manapakkam branch) on last week of march'16.. Technician installed ac in my home... From the day of installation i have faced several issues on ac. (Not working properly). Immediately i have informed customer care to solve my ac problems... After several calls technician came to my home after 1 month checked my ac and informed me that indoor unit of ac need to be checked.. So they dismantled ac and they carried ac with them on 1st week of may'16... And then there is no response from the technicians about my ac statua.. Again after repeated call, they informed me that indoor unit is ok and now they need to check outdoor unit... Now they carried outdoor unit with them.. I surprised to hear from them what kind of technician do diakin has?.. Now again they carried outdoor unit and repeating call to them by me to know the status.. Now they informed me that total ac unit working in good condition and problem occurred due to improper installation... Now i am really got fatigue regarding this activity and my main purpose o[censored]sing ac during summer was spoiled by improper technician from your side.. Was this information helpful? | |||||
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Viveks India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear sarankumar ramamoorthy,
Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
Kindly share your contact details /site address and complaint no. at [protected]@daikinindia.com so that our team can assist you.
Thanks & regards,
Customer care Team
[protected]@daikinindia.com
[protected] /[protected]
Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
Kindly share your contact details /site address and complaint no. at [protected]@daikinindia.com so that our team can assist you.
Thanks & regards,
Customer care Team
[protected]@daikinindia.com
[protected] /[protected]
Dear sarankumar ramamoorthy,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[protected]@daikinindia.com
[protected] /[protected]
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[protected]@daikinindia.com
[protected] /[protected]
hi this is senthil,
Let me brief my issue summary, I bought an daikin split ac (1.5 ton) in viveks (through an itshow which was conducted in trade centre)i recently migrated from singapore since i lived there for long time i had an very good opinion about expo kind of sale .I was in an impression that viveks is an reputed branded company which will have a good customer relationship portfolio.But here came the sad story which made me to think they are the worst service providers who was not fit to do business.After my purchase they took 20 days to do the intallation which was also carried out after 50 calls.The most lethageric customer service which i had faced so far.After installation my ac was running only for 20 days after which suddenly it got repaired, then they took another 20 days to visit my home to check for the problem.Then later they said gas was leaked and they dont how it happened such a messy answer.Then i had asked for the replacement since it has ran for only 20 days so this discussion costed another 20 days i got fed up and asked for the repair atleast.And allowed them to dismandle the unit and carry to workshop as per viveks request with the agreed commitement which viveks made by agreeing they will do the replacement when it happens again or if the unit is damaged heavily.But for getting into this sort of agreement i need to do 100 phone calls and and i need to goinperson multiple times.now again after running for 20 days the same problem persist again.When i made the complaint the same story is continuing now its almost 11 days past my complaint.i am registering my experience with such an frustration which made me to think should i register the comaplaint to consumer court where i already made the nesscary arrangement to register this complaint.I am totally not sure whether viveks is reponsible for this worst service or daikin is the one.Anyway i have all the nessacry evidence to submit consumer court regarding my complaint .i am hoping atleast viveks or daikin will reply to my post by today .other wise i dont have any other options rather than registering an complaint in consmer court and posting my dislikes and bad service experience in all sort of social networking if possible in media also.
Let me brief my issue summary, I bought an daikin split ac (1.5 ton) in viveks (through an itshow which was conducted in trade centre)i recently migrated from singapore since i lived there for long time i had an very good opinion about expo kind of sale .I was in an impression that viveks is an reputed branded company which will have a good customer relationship portfolio.But here came the sad story which made me to think they are the worst service providers who was not fit to do business.After my purchase they took 20 days to do the intallation which was also carried out after 50 calls.The most lethageric customer service which i had faced so far.After installation my ac was running only for 20 days after which suddenly it got repaired, then they took another 20 days to visit my home to check for the problem.Then later they said gas was leaked and they dont how it happened such a messy answer.Then i had asked for the replacement since it has ran for only 20 days so this discussion costed another 20 days i got fed up and asked for the repair atleast.And allowed them to dismandle the unit and carry to workshop as per viveks request with the agreed commitement which viveks made by agreeing they will do the replacement when it happens again or if the unit is damaged heavily.But for getting into this sort of agreement i need to do 100 phone calls and and i need to goinperson multiple times.now again after running for 20 days the same problem persist again.When i made the complaint the same story is continuing now its almost 11 days past my complaint.i am registering my experience with such an frustration which made me to think should i register the comaplaint to consumer court where i already made the nesscary arrangement to register this complaint.I am totally not sure whether viveks is reponsible for this worst service or daikin is the one.Anyway i have all the nessacry evidence to submit consumer court regarding my complaint .i am hoping atleast viveks or daikin will reply to my post by today .other wise i dont have any other options rather than registering an complaint in consmer court and posting my dislikes and bad service experience in all sort of social networking if possible in media also.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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We regret the inconvenience. As per your request, we have agreed to replace the unit and the same was being delivered to your place on 29 June, but you did not accept the delivery. In compensation to the delay in service, we have also offered 2 months extended warranty. We request your confirmation so that we can have this resolved at the earliest.