Viveks Home Serve — AMC not done for the last 7 months

Address:

Chennai, Tamil Nadu

I have purchased AMC 909681 in the month of October 2014 from Viveks Home Serve. I have paid 2520 as AMC charges and the same got debited from my Bank account within a week. As per the plan I was assured of 4 services which will be done every quarter. In the month of December I had to shift the ac outdoor from second floor to 3rd floor for which they charged close to 8000. Its been 7 months since the AMC has been taken not even single call I received from home serve or they have come and have done service . This month I called them twice. First time on 2nd May and spoke to Ms Narmada . I explained her that AMC was taken to make sire that periodic maintenance is performed which will help to better performance of the AC. She informed me that they have forgotten to call me and have missed servicng my AC for the last 7 months. I wanted for a call back from a senior guy which I was assured that I will receive in 10 mins. It was around 5:30 when I spoke to customer care of Home serve. I waited for 30 mins and never received any call from Home Serve. When I rang them back got a voice message saying that they close the call Centre by 6pm. I waited till Monday and again called the customer service of Viveks Home Serve. This time i spoke to Ms Jaya . I got the standard reply.I lost my cool and asked for a refund of my money. She asked me to send a mail to customer care. I demanded for a call back from a senior official .which I have not received till date. Really shocked that reputed brand like Viveks can cheat people and not provide proper solution when highlighted. The Sales person from Viveks was very aggressive in selling his plan but service is pathetic and no response from call Centre.