Viveks India — Ac service - warranty | |||||
I bought an Voltas split AC in Selaiyur Viveks 09th Apr 2016. As per the policy they have to do 2 free service every six months within the warranty period which is only one year. The second service they have scheduled on 21 April 2017 exactly after 2 weeks of the warranty period. It got postponed again from their side and finally the technician visited on 3rd May and he claimed that theres a gas leakage and would charge Rs.3500 as it is out of warranty. The call was not scheduled ontime and the Home Serve /Viveks service customer care says they will charge the additional cost because its out of warranty. Worst customer service from Viveks as they do this purposefully to charge extra to the customer. Was this information helpful? | |||||
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Viveks India customer support has been notified about the posted complaint. May 04, 2017 Connect to Viveks's response We regret the inconvenience caused. Please share your AMC ID along with your contact details at customercare.[protected]@viveks.com. We will get back to you at the earliest.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.
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Voltas Online Team