[Resolved] Viveks India — Cheated by giving old o general ac

saffier

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600095
Website:	VIVEKS

From, a.N. Saffier

I bought a o general split ac from vivek lmited, manapakkam, chennai-125. I bought it in 29/03/2015 . My a.C model ;asga18ftta .Reg.Name: my ac is not in a proper working condition and i have complaint to the service center of o general.They registered my complaint and a technician came to check and he just simply cleaned the filters and left and henceforth there has been the repeated same problem of poor cooling then again i have also registered my complaint the technician attended then again he just cleaned the filters and the machine worked hardly for three to four nights that too with low effect of cooling but again the problem resists i feel that they have given an old poor conditioned air conditioner because its been just a year since i purchased this and there has been a repeating complaints about the machine.We are shocked and didnt expect this kind of sales and services from you, it has been a kind of routine work.We had keep on filing such complaints and no response comes from other side.Requesting you to address this problem at the earliest as soon as possible
Thanking you,

Mobile no;[protected]
Mail id : [protected]@gmail.com

Registered name:r sudha

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 29, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We had unexpected bookings during the CTC Expo and the entire team is trying to deliver /install all the products at the earliest. We request your cooperation in the meantime. Pls be assured that we are working towards it tirelessly day and night. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. You can also reach us at[protected]!