Address: | Chennai, Tamil Nadu |
I bought whirlpool fridge from viveks - tnagar.
They promised to deliver and have whirlpool agent to install the fridge.
The sales agent name is udaya (Udayakumar)
He also told me that the person coming to install will also provide the stand for fridge @1500
A person came home, claimed to come from whirlpool authorized agent - unpacked, plugged in and provided the stand as well and collected the cash. When asked about writing the details on warranty paper and receipt - he replied that those were not required.
I had a problem with the fridge as it is draining water on the floor. When complained to the sales agent (Udaya) - he then called whirlpool to install & show demo. While i was confused as to why again install, i accepted given someone will come home to look at the problem.
Only then we realized that the earlier guy was just a fake guy sent by udaya to sell stand and whirlpool was informed about demo only after i complained about the problem.
This is totally unethical to send strangers to sell stand in the name of whirlpool agent - just to earn small money as commission for stand and stabilizer. If i didnt have this problem, i would have never realized this and my purchase would never have been registered for warranty with whirlpool.
What about safety of customers?
On calling udaya, he mentioned that he has nothing to do with this and it's done by vivek's itself.
Request you to look into this issue and resolve the same. Was this information helpful? |
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