Viveks The Unlimited Shop, Vadapalani — Cheating by sending the display piece (with scratches, paint gone, ball pen marks) on delivery

Address:

Chennai, Tamil Nadu

Bill No: [protected], Product: Bosch Washing Machine 7 KG Front Load Silver I ordered the washing machine on 24th may but they didnt deliver it on time as they told finally delivery made at night 10;30 p.m. Thank God it didnt go beyond it. The people came from BOsch to install it, they also got shocked after seeing the machine n asked whether second quality, and also the bill. They said they will put a job card & also asked to inform the store too. Here starts the real problem. Worst store manager n sales person who responded to me. Manager says they will never do like that but they didnt even replaced a machine from the place where it was taken and delivered to me. Manager is arguing back what is wrong in supplying like that as they didnt wash (use). To hell with his logic. Finally after an argument they are saying that " as you are not satisfied with the product wait till we change it to new one" how clever !!! For scratches no reply. Guess by cheating only they celebrate 50th anniversary. Lot of contradictory statements too. Like "we usually deliver display pieces except tv" " we will never deliver a display piece" " there is nothing wrong in it". The sales person (his no:[protected]) he doesnt even know respect. while talking he says " machine vandha odane solraen NEE vandhu pathu ok sollu" I dont really understand how many times i should go to him for buying a single washing machine. Also need to wait till they arrange for a new piece after paying fully. Most disgusting experience ever. Worst Store.. Worst manager n worst sales person (his no:[protected]). p.s: In the pic near the flash u can even see the pen mark.. also lot of scratches completely.. pic take by Bosch officials who came for installation so bit low quality n not very clearly visible.