Vlebazaar — Canceling a order and refund

Address:

Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

My order ID is 1833739. I ordered a bluetooth wireless headphone on 31st October 2022 of worth Rs 1399. I received the acknowledgment of placement of the order. After a month also I didn't receive any status for the product of the order. So I called customer care and requested to fasten the process. Then the status became processing for few days. After one month also I didn't receive the product and the website is not allowed to cancel the order. If I do so, it is showing as fatal error. So I called customer care and requested to cancel the order. I didn't receive any mail the confirmation of canceling the order. So again I called customer care and ask about the status update in the website. I have been told to wait for 24 to 48 hours for the update in the website and also confirmation through mail. After 3-5 working days also I didn't receive any such mail. I called them again and asked about the order status, they were asking me that should I want to cancel ? showing that they didn't cancel the order from their side. I have asked why it is not update updated as cancelled though I requested cancel long back ago? Again I have been told 24 to 48 hours. I told them that I already waited for 3 to 5 working days and still I didn't receive any confirmation. I have been told again to wait for 24 to 48 hours. I asked already I waited so what should I want to do now? They are disconnecting the call every time when I ask that question. They were not responding properly please cancel my order give the confirmation of cancellation and refund it to me.