Vlebazaar — Defective Product Received VLE Bazaar not responding

Address:

Vle Bazaar Private Limited X-52 Dlf Phase 2, Near Cyber City, Gurgaon 122001,

I have ordered the product on 18th Dec 2023, Details of my order is as below- Name of Product : Zebronics U1200 UPS, Capacity: 1 kVA Model : U1200 Order ID is 2717552 After a few minutes I requested cancellation of the said product on the VLE Bazaar Website. After that I received an email that the product has been canceled. On next day i.e. on 19 Dec2023 I received an email and sms that your product has been despatched, after seeing this I tried to call on there customer care /support number [protected] 3-4 time but couldn't talk with Customer Care Executive as their support number disconnects after 10-12 minutes, then I lodged a complaint ticket on their Help Center Section and lodge a complaint for this issue with a Ticket No. 70004 and Ticket Tracking ID : US4-XLY-2PN8 and waited for their reply. They did not replied for 2 days, They replied on 21 Dec and Looking at his response I wondered whether I should laugh at it or feel sorry for it as they replied that we have despatched your order with tracking ID, Whereas I complained about why my canceled product was dispatched. And yesterday When I received the product, I thought if the quality of the product is good then I will keep it, but I noticed that product packing was 3 year old and When I tried to turn on the product, it did not turn on because the battery of the product was at least 3 years old before it could be started. Then I requested for return of the product on their website, ther is only one option available i.e. Replacement So I am requesting National consumer helpline team kindly look into in this matter and arrange cancellation and refund of my amount from the company. Even Invoice copy has not been provided.