Vlebazaar — Order cancel and refund to original payment mode

Address:

1619, 9th main, 4th cross, puttegowda layout, bogadi

My order id is 2074163, ordered on 22/04/23, need to ship within 27/03/23, but still not shipped. I requesting to refund, but they say wait, 24 to 48 hrs.. until now(04/04/23).. i have not recieved the refund. Now what to do