Vlebazaar — Refund not received for canceled order Moto G60 Order number 1973683

Address:

VleBazaar Private Limited, CIN: U72300DL2015PTC277604, Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

I ordered a Moto G60 (Dynamic Gray, 128 GB) (6 GB RAM) on January 26, 2023.
The order number is #1973683.
The registered email id for the account is [protected]@gmail.com.
The transaction was enabled by Razorpay and the transaction ID is pay_L8eUVECPip3qpl

Immediately after placing the order, I called the VLEBazaar team to cancel my order and requested a full refund because I saw very negative reviews about VLEBazaar. When I called, the team said that they will need 24 hours to process the order first, and only then will they cancel it. I waited for 24 hours and called them again to follow up. The team said that they have received the request for cancelation and will process it soon. I did not receive any email communication with a complaint ticket, therefore I followed up once again by phone call after 4 days asking them to cancel my order. This time, the person said they will cancel it that evening itself and promised that I will receive an email record as well as my refund after 7 working days. However, neither did I receive an email, nor was there any sign of refund. Therefore, I called them yet again today, 7th February, asking for an update. They repeated the same script stating that the order will be canceled 'today', and I will get a refund in 7 working days.

It is abundantly clear that despite multiple follow-up calls, neither has the VLEBazaar team canceled my order, nor have they delivered the mobile phone, nor have they chosen to provide any written documentation of my complaints. I also emailed them on their support email ID, [protected]@vlebazaar.in. However, I got an automated response stating that the mail could not get through. I also tried to cancel the order on their website, but it shows an error. I've attached screenshots of the error message on their website when I tried to cancel, as well as of the email communication which got rejected.

It is quite clear that the website is a fraudulent company. Kindly help me receive my refund from VLEBazaar.

Thanks and regards,
Vishwa Mukhtyar