Vlebazaar — Unable to cancel order despite being qualified for cancellation and order since it has not been shipped yet.

Address:

VleBazaar Private Limited, CIN: U72300DL2015PTC277604, Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon 122002

I recently purchased an item from vlebazzar on 10th of march 2023 and i saw a bunch of reviews and claims about the website being a fraud and not able to cancel orders and not refunding the customers. I immediately tried to cancel my order but it said that something went wrong and told me to contact customer support. I tried submitting tickets and calling the customer care but they never picked up my calls, even when they do they put me on hold for more than 15mins and ended the call. I've been trying so much for 3 days to contact them but to no avail. My order is currently in processing and hasn't been shipped so it qualifies to cancel my order but why won't they let me cancel my order. In the order page it says that my product will be shipped on 15th of march so i have until then to try to cancel my order otherwise they have the upper hand and argue that it has already been shipped. There has been so many reviews in consumer forums about doing exactly the same to all of the customers. A quick google search will show all that i have mentioned. Please do something, i want to chargeback my money.