Vlebazaar — Vlebazaar denied to return my money

Order No. 1692599
I placed ordered on 30th July 22 through vlebazaar and received damaged and used product on 10th Aug 22.
I spoke to Mr. Abisekh and Ms. Shivani and sent email with all photo evidence. Then i am not able to connect through customer call and they are not ready to respond the mail which sent by customers.
With all effects, based on the direction by vlebazaar, i returned the same product by Delhivery courier. But still i have not received return money.

NEITHER NOT RETURNING MONEY NOR REPLACING.