[Resolved]  Vmake Visas — Refund money

Feb 15, 2016

Vmake Visas Customer Care's response This is an official reply from Vmake Visas

Let me answer your allegations in order it is placed:

1) The account manager called me and took all my document: and slept on the matter. I called after a month, I was informed the account manager is changed. the account manager told me that she did not have a proper handover of my case. After a period of 20 days, I was called by that manager (Payal.) for the submission of few documents necessary for the papers processing. i gave papers and received acknowledgement and the information that my documents were complete. I called after a month of this development to know why there was no information over my application’s processing. I got to know that my account Mgr has been changed and new account manager name is narendra, once again, and the incomplete / mishandling of the file was done by the previous 2 managers but this time it will be handled efficiently. Now i am told that my documents were incomplete and previous managers gave me an acknowledgement out of gap of knowledge.

Changing of Case managers is done under following circumstances:
a) When our case managers have left the organization.
b) When they are under emergency or sick leave or they met any accident.
c) The client is not satisfied with the services

Under the above mentioned situations we appoint a new case manager to our clients as for any reason we can’t let our clients suffer and sit without a manager.

2) Upon the persistent queries I was asked to make a payment to a link... which will be given to me only if I pay money at Nehru Place. for which i'll have take a day off manytimes earlier. when I showed my inability to do the payment personally, the rep from the consultancy demanded my credit card details to make a payment to some authority in Australia. they would not give me the link for making the payment.
Vetassess, is a Government authority where documents for skill evaluation are filed and the required payments are provided. Our company on behalf of our clients file their papers with advance level of precision and also make the required payment.

As an immigration company we receive thousands of cases everyday and file all of them at one time to the government authority. At this point we deal with personal data of many clients and providing this link having files of other clients to anyone would be against the term of privacy act and we can’t do the same. We cannot at any cost share our client’s details with other person, which is why we strictly prohibited to provide you with the link of payment and asked you to permit us to file your case instead. But due to your lack o[censored]nderstanding the legal system and protection of privacy act you didn’t forwarded the case and for which your case was never submitted by us.

3) My Grievance: Its been more than 12 months right from my application date; that i have been given stories and reason for not processing my file or for not giving me any update. I have written many email to the top management in good faith. however if I do not receive any positive response. I called their director Mr. Ankit Kapoor many times but did not receive any positive response from him as well. I went many times to their office but he never meet gave excuses such as he is out of delhi, or not feeling well etc. I have all the mail trails regarding the same. They cheated me, I don’t want to continue with any of their service and want my money back. I would request you to please look into my case and help me getting my money back. Shankar Dayal Suman Phone-91-[protected]

The main reason of your case failure was your lack o[censored]nderstanding the legal system and protection of privacy act and not permitting us to do our duty as per demanded. Providing your number and blaming us for your mistake is a case of defamation and under section 499 is an illegal act. Kindly remove this post or else we will take a strict legal action against you.

Dec 09, 2016

Vmake Visas Customer Care's response To all readers,

This is an official reply from Vmake Visas Pvt. Ltd:

Mr Shankar Dayal, Our team do have an eye on complaint portal and we take care of the same for genuine cases and not for those whose case failed due to lack of his or her own understanding the legal system and protection of privacy act and not permitting us to do our duty as per demanded. But then it is important to answer people like you as our silence can be sometime understood as our weakness.
In the very above complaint posted, you yourself mentioned that – “when I showed my inability to do the payment personally, the rep from the consultancy demanded my credit card details to make a payment to some authority in Australia.”

Payment to Immigration authority is a very basic and import part of any immigration process. First we requested you to perform the same but when we saw that due to your inability for the same your case may get rejected, we asked for details not stolen them from you. So here in our part we only did this to complete our duty for you, for your benefit.

In our agreement signed by you, it is clearly mentioned, that any fault or delay from the client’s side if causes any rejection then Vmake Visas is not responsible for providing any refund. Still understanding your loss we got ready to refund some of your amount, but then you posted this fake blame story on our company name and still expect us to not claim the removal before paying your refund.

Providing your number and blaming us for your mistake is a case of defamation and under section 499 is an illegal act. Kindly remove this post or else we will take a strict legal action against you.
We take pride in stating that Vmake Visas has become one of largest and fastest immigration consulting companies in the world only because of our service and success of 1000's of cases.
We have grown to over multiple company owned offices in India and abroad with 600+ employees who love their job.

Vmake Visas offers career counseling advice & processing for those who want to work study visit migrate or invest overseas.

Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Vmake Visas deals with 1000's of customers.

On the other hand there are a few clients who sign up with Vmake Visas and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Vmake Visas does not entertain these requests.

There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Vmake Visas. Vmake Visas does not guarantee or promise a visa or a job. Our deliverables are very clear.

Most complaints about Vmake Visas are written by the above type of customers only. Vmake Visas signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Vmake Visas invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Vmake Visas refuses a refund and the customer goes online to post it.

Smaller competing firms who cannot compete with Vmake Visas on any other basis get their employees to post false complaints in an attempt to tarnish Vmake Visas' reputation. Employees who are terminated from Vmake Visas due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.

We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.

Vmake Visas is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website or visit one of our offices to see true success stories.

Please realize when you get Vmake Visas on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills.

Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operates independently without bias?

Don't let your dreams get laid by false propaganda sales talk and petty discounts.
Choose to go with the consultant who created 1000’s of success stories.

Our office details are available at http://www.vmakevisas.com/contact-us.aspx. You may also email at [protected]@vmakevisas.com