I am writing to express my deep concern and frustration regarding the persistent unavailability of a crucial medical machine (UDS from SSB Building) and the mismanagement of test appointments at Safdarjung Hospital.
It has come to my attention that the UDS machine, which is essential for critical patient tests, has been out of service for an unacceptable period of 7-8 months. This prolonged downtime is not only highly distressing but also poses a severe risk to patient safety and compromises the quality of healthcare services provided by the hospital.
What is equally disconcerting is the mismanagement of test appointments by the hospital staff. Patients are given specific dates for their tests, and they diligently take leave from their work or make necessary arrangements to be present at the hospital on the assigned date. However, when they arrive at the hospital, they are informed that the machine is still not working. This leads to unnecessary inconvenience, wasted time, and additional stress for the already vulnerable patients and their families.
The lack of communication and coordination within the hospital regarding the machine's status and the scheduling of patient appointments is extremely concerning. Patients deserve better treatment and respect for their time and well-being, especially when their health is at stake.
As a government-funded hospital, it is the responsibility of the administration to ensure that all medical equipment is well-maintained, and timely repairs are carried out to minimize disruptions in patient care. Additionally, proper scheduling and communication protocols should be in place to avoid unnecessary inconvenience for patients.
I urgently request you to take immediate action to address both issues:
1. Repair or replace the damaged medical machine at the earliest to ensure seamless healthcare services for patients.
2. Implement a robust and transparent system for test appointments, ensuring that patients are informed in advance if any changes occur due to machine unavailability.
Patients' health and well-being are at the heart of any healthcare institution's mission, and I trust that you will prioritize the resolution of these issues. Transparent communication with patients about test appointments and equipment status is essential to build trust and confidence in the hospital's services.
I look forward to hearing from you with a detailed plan of action to rectify these concerns and prevent such issues from occurring in the future.
Thank you for your attention to this matter.
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