| Address: | VOLKSWAGEN WHITEFIELD Bangalore:102/1, Outer Ring Road, B. Narayanpura, Whitefield, Bangalore - 560016. |
Hi,
This is a real concern I would like to bring to your notice with complete details .
Repair order No : SOA2300868
Service Advisor : Basava Kumar
ODO kms - 23562
Points (Day1 - 19th April)
1. My demanded repairs were - check Engine and Coil light glowing
2. Vehicle vibrations, Rattling sound andloose ECM barkit
3. Vehicle wobbling and bummpy
Updates (19th -21st April)
They kept updating me with new information like changing fuel injectors did not fix the problem.
Replaced glow plug and in return added a new problem - IGNITION
21st April Evening Service centre Updates :
1. Eliminates fuel injector issue .
2. They say compression problems and will need to open Engine head . (Once engine head opens it generally cost 1-1.5lakhs approx )
4 days and they could not diagnose it properly.
22nd April Updates:
1. I went to service center to understand what is wrong and the Workshop Manager told they have only changed Glow plug and none of the issues are fixed .
2. Discovered new problem your technicians have added to my vehicle “IGNITION “
Why did they put a new Glow plug (4k ) ? Which is making no sense to any of my problems
3. I somehow managed to escape from there paying whatever they asked for but Unfortunately while delivering it there was lot of smoke from exhaust.
4. When we confronted SA - Basava Kumar he just ignored the fact and said it is normal it goes off .
Attaching all videos & pictures for reference !!!
Team/Management - I request you to please take this into consideration and hope to see some help than formal regret mails/notes .
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