[Resolved] Volkswagen India — bad service in evm kochi

soorajnr

Address:

Ernakulam, Kerala, 682020

Why the service levels in volkswagon kochi india is so bad? Asking customer to wait for 90 mts to take a complaint? 3 times coming to fix the repair issue and negative attitude of service agent. Reached service centre since the service agent didn’t pick up my call and waited for 90 mts to take the repair work in spite of paying advance amount and asked me to wait till 430 pm to fix the rear view mirror which is already painted and ready to fix. Came 2 times earlier and didn’t fix it since it came around 530 pm and once service agent was not there...

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Dec 20, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in