Volkswagen India — Brand new Virtus car breakdown within 40 days due to manufatured fault

Address:

Vokswagen India Mumbai

Let me share my first 40 days experience of buying a Volkswagen car. My car is in the workshop after breakdown on 1st Nov, 2023. My first surprise was a breakdown car mid-night on the road . Thanks for your RSA services who helped to pick my car by midnight. I received a call the next day from the workshop with a repair bill.
I was shocked to see the first bill of the car within 40 days after purchase. I was not convenineced with workshop arguments on wear & tear parts not covered under warranty once the car is out of the showroom. While travelling in Uber for the last 9 days, I was thinking about the customer caring and quality of Volkswagen cars as stuck to quick decisions over escalations & negotiation.

Hope Vokswagen takes care it and returns my car after repair in warranty quickly.

Below is sequence of events :
Date: 2/11/2023
Complaint No.: CCR13810020
VIN No.: MEXF23D27PT026967
Name of Customer: Nigam Singh
Dealership : Volkswagen Gurugram, India
Workshop Location: Jaipur, India

Purchased car on : 20th Sep

Reported problem to dealer via phone & whatsapp on : 21st Sep -- the problem was inconsistent, so no action taken by dealer

Car breakdown : 1st Nov, 2023

Complaint raised to customer care on : 2nd Nov

Claim Rejected : 4th Nov

Send email & called customer care to explain problem : 4th Nov

Received a call from a workshop and mentioned my claim was rejected by the company and open to offer a discount at workshop level.