Volkswagen India — Break noise issue not resolved after repeated failed attempts

This is in regards to the BRREAK NOISE ISSUE registered with Volkswagen.
My car has been making break noise since 15 months, Volkswagen has tried fixing the issue multiple times.
Even they have tried changing the rare breaking system with drums, plates, break shoe and break pads.
But still the issue is not resolved.
I have been visiting service center multiple times and connecting with Volkswagen india service team, but i have not received any concluded response.
They are ready to fix the issue once again, but they are not confident if they will be able to resolve this permanently, i am very scared of driving such a faulty vehicle and with the issue which VOLKSWGEN is also not confident to resolve it permanently.
Finally I have parked my vehicle at service Center premise and VOLKSWAGEN INDIA has not been able to assure the solution to the issue reported which they have not been able to resolve since 15 months.
It’s a Humiliation from a braand which customer has invested.
I have tried reaching out to the country service head, still there is no solution to the issue.
I have also filed a complain in the consumer court with the complain no.4155050 on 3rd jan 2023.
Still brand has not been able to propose a solution.
Volkswagen India is hardly concerns about consumers.
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Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2023
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Jan 28, 2023
Updated by Luxrec
DL7CR9075
[protected]
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CAR REGISTRATION NUMBER DL7CR9075
Contact nnmber-[protected]

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