[Resolved]  Volkswagen India — Cost of spares raising abnormally after initial estimation and indenting

Address:

Hyderabad, Andhra Pradesh

Hi I am Volkswagen Customer having Polo Trendline 2011 Model. I have given my vehicle for servicing and rear axle replacement at Volkswagen Deccan Workshop, Ramanthapur, Hyderabad. After initial inspection by the technicians they estimated the cost of rear axle beam about 30000 and said they have put an indent as the part was not readily available. When I went back to collect my vehicle, the cost of rear axle showed 69500 and the total cost of replacement was bill around 92000 out of which 62000 was insurance claim reimbursement. All miscellaneous nuts, bolts, VAT, labor & service totaled to 40000. When I inquired about the cost rear axle beam (VIN Specific) at a Karnataka Showroom they said it to be 12000, at Vijayawada in Andhra Pradesh to be 30000, in Vizag of Andhra Pradesh to be 25000 and in Pune to be 60000. How can the same part of Volkswagen Vehicle of the same make and year which is said to VIN specific cost differently at different places in India. Is it not fleecing customers money during after sales services. I have called up Volkswagen toll free number 3 times, where they say they will look in the matter and resolve. It has been almost 10 days, my vehicle is still lying in the workshop. Volkswagen, Plz respond.