Volkswagen India — EPC Faults reported during car warranty period. Post warranty period I am pushed to pay the cost

Hi Team,

I need the Volkswagen India service support team to give the following problem the necessary attention.
Currently, my car AMEO - Ameo 1.2L MPI 55kW MT is being with at BU Bhandari Pune West to fix the EPC error light that rendered it inoperable. The service order for Pune West with ticket ID CCR11051091 is SOA2221713.
There have been two significant instances where an EPC issue was brought up while the car was still under warranty. In my best judgment, VW and respective service centers responded in accordance with Volkswagen's standards by referring to the Terms & Conditions but I am pushed to take up the cost of part replacement post expiry of warranty this time when the car is out of warranty
First EPC Instance reported during servicing – 03-Jul-2020 - SOA2002439 – car run KM - 21930
Second EPC Instance report (car broke stopped on the highway to EPC) – 12-Nov 2020 - CCR06229286, RSA -TI00502416 – Car run – 23000 KM
Appropriate Treatment/replacement of the throttle body to permanently resolve the EPC error during the Car Warranty Period procrastinated hence I wish Volkswagen India takes the responsibility for the problem and owns the cost of replacing the throttle body after the warranty period had expired.
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Volkswagen India customer support has been notified about the posted complaint.
Feb 09, 2023
Updated by yrsyogi
Hi VW, I have given conditional approval to the VW team to replace the throttle body with discounted price on their claims of error code report during the warranty period now are distinct and not related throttle body, however, have asked for copies of all the scanned copies. Upon finding the reason for rejecting VW owning the total cost of repairs I shall keep the option of contesting my case with consume court and this has been informed to them. Request the VW team to look in to investigate the case unbiasedly and help me here

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